(9780787219697) Lip Service Vs Customer Service: Making Customer Cents from Customer Senses

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(9780066620695) The Innovator’s Dilemma: The Revolutionary National Bestseller That Changed The Way We Do Business

How Great Firms Fail By Doing Everything RightHarvard professor Clayton M. Christensen demonstrates in the most revolutionary business book in years why outstanding companies that did everything right-were in tune with the competition, listened to customers, and invested aggressively in new technologies still lost their market leadership when confronted with disruptive changes in technology and [...]

List Price:$16 | Price:$16

(9781555420277) Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization (Jossey-Bass management series)

In this new book, Desatnick describes key strategies that have been used by companies as diverse as McDonald’s and Citi-corp to achieve superior customer service.

List Price:$24.95 | Price:$24.95

(9781555701611) Serving the Difficult Customer: A How-To-Do-It Manual for Library Staff (How to Do It Manuals for Librarians)

“Difficult” people frequent every kind of library. Whether a tough customer’s behavior is a symptom of mental or emotional disorder, or the result of a bad day and a convenient target, all library staff benefit from knowing how to deal with them. This bestselling manual guides library staff at all levels [...]

List Price:$59.95 | Price:$59.95

(9780814405994) How to Mind Read Your Customers

Strategies for sales success–using the principles of behavioral psychology. What’s the most important factor in becoming a successful salesperson? Is it ambition and drive? Maybe it’s enthusiasm. Or, maybe, success in sales just boils down to good old-fashioned hard work. While all [...]

List Price:$17.95 | Price:$17.05

(9780538636049) Communicating With Customers (Communication 2000, Module 9)

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(9780066620787) The Engaged Customer : The New Rules of Internet Direct Marketing

In the age of the Internet, how do you keep your customers coming back–again and again–when your competitors are always just one click away? How do you turn casual, anonymous surfers into profitable, “engaged” customers?The answers to these questions can be found in The Eng@ged Customer, written by Hans Peter Brondmo, one of the Internet’s [...]

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(9780471331674) One Size Fits One: Building Relationships One Customer and One Employee at a Time

A billion-dollar paper manufacturer in Wisconsin works closely with a small stationery store halfway across the country to better ensure that the company’s products will sell at the retail level.

An Internet browser company distributes its products free to the masses, resulting in a market share of paying customers and a worldwide community of prospective buyers [...]

List Price:$45 | Price:$45

(9780471509691) The Client-Centered Service: How to Keep Them Coming Back for More

How to increase market share and profitability by improving service to your customers. Efficient, good service is not expensive to provide, it protects your share of the market and it generates new sales. This book describes the five criteria clients use to evaluate your services, how to project the right image to the public and [...]

List Price:$55 | Price:$55

(9781582293691) Thank You For Your Business (Thank You (Howard Publishing))

List Price:$6.99 | Price:$6.99