(9781564144973) Last Minute Meetings
Like so many other projects, chances are it will be thrown in your lap at the last minute and you’ll be expected to complete it–as envisioned, on schedule, and on budget. You won’t have a lot of time to plan, do research, and make comparisons when you’re choosing a meeting facility, making the agenda, choosing [...]
(9781599180076) Great Big Book of Business Lists (Great Big Book of Business Lists: All the Things You Need to Know to)
Thousands of answers and resources, right at your fingertips
This one-of-a-kind reference guide from the small business experts at Entrepreneur offers a treasure trove of data aimed at starting and growing a business. Meticulously researched and compiled by members of the USC Entrepreneur Club, the comprehensive information, presented in list form, includes a record amount of [...]
(9780786301287) World-Class Customer Satisfaction
In a concise and entertaining style, Dr. Jonathan Barsky presents clear sighted analysis and practical applications to the subjects most affecting customer satisfaction. Breakthrough examples from Wal-Mart, American Express, McDonalds, Marriot, IKEA, and others reveal how these organizations are able to provide world-class customer satisfaction. World-Class Customer Satisfaction is a brilliant, fast-paced book that will [...]
(9780814451120) Manage Like You Own It
With dozens of examples, international business consultant Mack Hanan shows newly empowered managers how to create a highly responsive and productive business that bases its success on how much it helps its customers succeed.
(9780060738839) Winning the NFL Way: Leadership Lessons From Football’s Top Head Coaches
Meet Mike Holmgren, Jon Gruden, John Fox, Andy Reid, and Mike Sherman — top NFL head coaches whose careers rest on their ability to lead other men to win in the fiercely competitive world of professional football. Being an NFL coach is the ultimate high-pressure job. The average life span of a [...]
(9781891984358) At Work With Thomas Edison
Thomas Edison is most often remembered as an ingenious inventor, however, history has overlooked the fact that he was also a talented businessman. “At Work with Thomas Edison” seeks to revive his forgotten business legacy by giving modern managers the tools they need to break loose from Corporate America?s innovation-squelching mantra of efficiency, standardization, and [...]
(9780273614180) Strategic Management Support Systems
This book focuses on Management Support Systems and how they can, when used appropriately, aid organisations in their achievement of their corporate strategic plans. It covers not only the domain of MSS but also how MSS can be aligned with corporate strategy through the use of Strategic Information Systems Planning (SISP). This text should enable [...]
(9780275984878) On the High Wire: How to Survive Being Promoted
You’ve just been promoted and find yourself questioning your ability to pull off the new job. Now what? Virtually every leader recalls that make or break promotion when success depends on accessing inner capacities that lie just beyond prior experience. Taking on new challenges and responsibilities as a manager can be one of the most [...]